Skills library

The KCSS Business Skills Enrichment Library is a comprehensive set of 60 ready to use business skills training and development courses.
Choose from one course or create your own programme.
These courses are immediately available and fully customisable, making each course fit with your branding, style and culture.
Bespoke programmes with tailored design and/or training can be created based on your needs
Developed for 6 specific business areas you can view all courses below as you require, or select your area of preference to filter only those courses of interest.

For pricing please see our Special Offers page

Simply click on any course you are interested in to download an outline or to enquire further.

Essential Business Skills
Managing Individual Performance
Sales and Marketing Training
Situation Management
Supervisor, Management & Leadership
Training & Presentation Skills

Building knowledge that will give your salespeople the skills they need to immediately begin to build organizational and personal success. Achieve better performance and have more effective employees by devoting time and effort to building effective networking skills.

This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.

Identifying needs and persuading potential customers to respond favourably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.

Prospecting is the key to your sales success. In this one-day workshop, you will become skilled at networking and learn the 80/20 rule. After the workshop, you will know who to target and how to target them.You will also build your personal prospecting plan to ensure your future by planting seeds daily.

We never stop learning how to improve our selling skills. The telephone is a personal approach that can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalise each sales call to the person and to each situation.

This course will help call centre agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which will be explored in detail throughout this practical workshop

This one-day course will help you introduce the different facets of Customer Relationship Management (CRM) to participants and show them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation

This course will allow employees to refine their written communication skills, and increase their confidence in producing emails, letters and other professional documentation that communicate their message both clearly and professionally

For those who must produce written communications as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

If you are a manager at any level in business you will be required to write reports and proposals. Such forms of communication must be clear, concise, complete, and correct. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.

Master the skills that will allow you to excel at public speaking and have more confidence when creating and delivering presentations

This course will give delegates the ability to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.

This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

This course allows delegates to specifically focus not only on how to become more assertive at work, but also how to develop the key levels of confidence to apply your assertiveness within your organisation

This course is give delegates new and effective techniques for dealing with difficult people. They will gain knowledge of coping strategies for dealing with difficult people and difficult situations

Inadequate customer service is the number one reason consumers take their business to other companies. This course illustrates the importance of providing quality service, and will provide specific guidelines for delivering service in-person, by phone, by e-mail, and through instant message.

If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This course will help delegates to understand their role and the best techniques for producing minutes that include all the essential information needed.

Time is money, the adage goes, and lots of it gets lost in disorganisation and disruption. This course will help delegates organise and prioritise for greater workplace efficiency. They will discuss how to organise work flow, learn how use planners effectively, say no without guilt, and delegation.

We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn’t be battlefields. This course is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

This course is for the warehouse or stockroom manager, the person in charge of what comes in and goes out of the company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.

This course will teach delegates how to develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning, and feedback techniques

The course will teach delegates to understand the importance of effective coaching. How someone is managed can have an enormous impact on their effectiveness and productivity, and thus impact the productivity of the entire team

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. This course will explore many of the facets of delegation and will also discuss the delegation process step by step to see where the pitfalls lie and what you can do about getting around them.

A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This course will show participants how to get maximum exposure at minimum cost

This course will give delegates the ability to become more aware of the impact they have on others as well as an understanding about what drives counterparts’ opinion and position. They will be given skills vital to becoming an effective negotiator

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This course will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

Employees who feel they are valued and recognised for the work they do are more motivated, engaged, and productive. This course will help delegates create a more dynamic, loyal, and energised workplace. It is designed specifically to help managers and supervisors give employees a starting point for creating champions.

With a host of new challenges and responsibilities to tackle, new team leaders and supervisors need training like never before. This course will help you overcome many of the supervisory & leadership challenges a new “boss” may encounter.

Throughout this course delegates will learn how to identify different types of teams and recognise the key elements that move a team from involvement to empowerment and how to give these elements to their team

This course is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a ‘boss’. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

Through this course delegates will discuss current trends in the human resource field and the changing role of the human resource professional. They will learn about methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques

Delegates will gain a practical ability to critically assess,the processes and strategies undertaken by project managers to define, plan, control and deliver project requirements

Giving your organisation the skills, tools, working practices, processes and mindsets so that projects can be clearly defined, realistically planned and effectively managed.

This course focuses on the people and leadership skills which make the difference between the success and failure of projects. Delegates will be shown how to motivate your teams, plan your work and conducting a risk analysis.

Throughout this course delegates will learn to recognise how anger affects your body, your mind, and your behaviour. They will be shown how to use a structured method to break old patterns and replace them with a model for assertive anger.

Allowing delegates to develop and improve their change management skills. This course provides strategies on how to effectively manage organisational change, in a way that can improve morale and productivity within the organisation.

Performance reviews are designed to both evaluate general performance and measure progress around specific goals. This course will show delegates how to acknowledge the work of staff, address areas in need of improvement, and identify professional development and training that will further support career growth.

This course will teach delegates exactly how to handle conflict situations and difficult people. Gain confidence and effective techniques to manage any conflicts within the organisation

This course provides delegates with the skills to manage successful client relationships.They will gain a thorough understanding of the link between good customer service and organisational success as well as an awareness of effects of poor customer service.

Maximize the effectiveness of your interview process by developing the essential skills required to interview and hire the more effective candidates for your organisation

A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies, can reduce turnover and save your organisation a lot of money. This workshop will show you how to give them what they need to feel welcome, know why they were hired, and know how to do the job.

This workshop is for managers who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

This workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress and management techniques such as relaxation and exercise.

The connectivity of a team is highly correlated with its performance. This workshop will allow delegates to understand different types of teams and their dynamics. We will help to develop your people into aligned, empowered and fully engaged teams.

This workshop will focus on mediation through peer review, a process which offers the chance to resolve workplace disputes, using a formalised procedure.

This workshop will teach delegates how to distinguish facilitation from instruction and training and help them identify the competencies linked to effective small group facilitation. Participants will explore the differences between instruction, facilitation, and management in small and large groups.

New trainer training provides the new or inexperienced trainer with the training skills required to deliver highly effective training that is interactive and participative.

Giving your managers the tools and techniques to carry out training preparation, evaluation, and presentations. KCSS will show your managers how to have a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face

Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. This course is designed trainers who want to develop training programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.

Discovering the learning cycle and adult learning principles and helping you realise the value of games in training

Course Title
Managing Agressive People

Downloadable Content (DLC)

Learn ways to tackle bullying and harassment in the workplace and raise employee motivation, attendance and productivity.

Managing ethics in the workplace holds tremendous benefits and allows businesses to foster a trustworthy working environment. KCSS training helps keep each employee informed, while hopefully preventing errors in judgement that cast a negative light on the company.

Helping organisations to focus on developing inclusive approaches to employment policies and practices and personal behaviours. by managing equality and diversity issues in ways that support business objectives


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